A little help
Let’s get you
back to your story.
I can’t turn on the microphone
Open the site directly in Safari or Chrome using its secure HTTPS address. Tap the record button, then allow microphone access. If access was previously denied, update this site’s microphone permission in your browser settings. Close any other app using the microphone and try again.
My recording was interrupted
Keep the screen awake and the recording page open while talking. A call, screen lock or another app may interrupt your microphone. Return to the same story and take on the same device to recover any saved recording. Listen before sending; an interruption can leave an incomplete recording.
A recording is still getting ready
Stay on the page while it uploads. If your connection drops, try again from the same device. Your saved recording is kept until the service confirms it was submitted. Never clear browser storage while a recording is waiting.
How does my child sign in?
A parent creates a child profile and opens a device pairing link on the child’s phone. The link expires and can be used once. Children do not need an email address. On a shared device, entering child mode signs the adult out; sign in again with your email to return to the parent space.
I don’t see a family story
Make sure you signed in with the email address your family invited. The parent chooses which stories you can hear. An invitation does not provide access to every story, and a parent can withdraw a previously shared story.